Reservation and Booking Cancellation

Customer Cancellations: If you need to cancel your reservation for any reason, we request that you notify us promptly. Our cancellation policy is as follows:

Cancellations made 15 days or more before the scheduled arrival date will receive a full refund.

Cancellations made within 8 days of the scheduled arrival date may be subject to a 50% cancellation fee.

No Shows: If you do not arrive on the scheduled date without prior notice, your reservation may be forfeited, and no refund will be issued. As J.R.R. Tolkien wrote, "It's a dangerous business, going out your door," so make sure to notify us if your plans change!

Refund Process

Requesting a Refund: To request a refund, please contact our reservations team at 63632 93607. Be sure to include your booking details and the reason for your refund request.

Refund Approval: All refund requests are subject to review. We will respond with the outcome within 2 business days.

Refund Method: Approved refunds will be processed using the original payment method. Please allow 1 business day for the refund to be reflected in your account.